+ What are the different course delivery modes?
When booking into your public course you will have two delivery methods to choose from - Blended, or Online with Face to Face Assessment. Details of these delivery methods are listed below. Importantly, each delivery method has elements that will appeal to different student groups and and it is important that you consider what approach would best suit your needs. You can read more about the different modes here -
+ Do you only offer First Aid Training?
No, Allens Training on the Sunshine Coast offer a range of nationally recognised, and non accredited, courses. To view all we can offer please visit our course pages.
+ Does my First Aid Certificate expire?.
Download our first aid certificate renewal fact sheet
+ Birtinya Training Centre car parking information.
If you are completing your course in our Birtinya Training Centre please note there is ample FREE onsite car parking for all our course participants. Arrangements have been made with centre management and the 2-hour time limit DOES NOT APPLY for all Allens Training course participants while attending training. You will be provided a with parking pass to display on your dashboard that will allow you to park in the centre for the duration of the course.
+ I need to book into a First Aid Training or another course
Allens Training Sunshine Coast offers regular First Aid and CPR coures across our training locations. To book into one of these sessions please visit our booking calendar and select a date, time and delivery mode that best suits you.
If you are an individual looking to book into one of our public courses on the Sunshine Coast or Goulburn, you can view our course calendar - please click here to book into your preferred course.
If you are a business, school or other organisation looking for group training options, please contact us on 1300 559 064.
+ When will my training appear on my USI transcript?
Allens Training reports training data to NCVER quarterly. Submitted training will usually be available for inclusion in a USI Transcript the following month. Below is an example of quarterly data collection periods:
- Certificates issued before the end of March should show on your USI transcript by the end of May.
- Certificates issued before the end of June should show on your USI transcript by the end of August.
- Certificates issued before the end of September should show on your USI transcript by the end of November.
Source: https://www.usi.gov.au/faqs/training-data-collection-timeframes-and-usi-transcripts
+ Where can I find the Student Handbook the outlines my rights and responsibilities?
Our Student Handbook contains information about student rights and responsibilities and provides student access to all relevant information as they embark on their learning experience. The student handbook will help you to make informed decisions and advise how to seek assistance when needed. To view the Student Handbook click here.
+ Why do I have to supply so much personal information and is it going to be used for marketing?
The legislation that covers nationally recognised training requires that we collect all the information requested and submit as part of our reporting to the relevant government authorities. Our privacy policy ensures that this information will not be used for marketing purposes and supplied to any unauthorised party. Please visit the student handbook for the full details of the privacy policy.
+ I have a bad knee/back and cannot get on the ground to do CPR, is that going to be a problem?
The unit of competency requires that participants perform 2 minutes of uninterrupted CPR on a manikin placed on the floor. Without this being performed we cannot issue a certificate. The trainer will do everything they can to make it easier such as allowing extra time, providing a chair to assist getting up or down or providing the opportunity to complete the assessment in private however in order to issue the nationally recognised certificate they must see that task performed.
+ I am running a couple of minutes late; can I still attend?
We cannot guarantee anyone who is not there on time will be able to complete the course, it will depend on the trainer and exactly how far they are into the content when you arrive. If you have trouble or cannot attend, please contact us and we will assist with a rebooking. We recommend arriving at the training facility at least 10 minutes before the scheduled start time.
+ What if I cannot attend the day of Training?
We understand things happen, just contact us as soon as possible before the booking or on the day of the booking and we will book you into another course free of charge. If this happens regularly, we may not be able to offer this at no charge in the future.
+ What is Training Desk?
Exclusive to Allens Training Pty Ltd proudly Training Desk is a purpose-built platform unlike any other, offering streamlined course management, enrolment process and super quick certificate delivery!
After enrolling, students will have access to our state-of-the-art Training Desk platform. After logging in, the dashboard allows easy access to their own profile, course details, current and past certificates.
Employers and groups (clients) will have direct access to their portal. From their Training Desk dashboard clients can easily access employee profiles, enrolment details, attendance sheets and certificates.
Enjoy less stress with detailed reports showing course renewal dates and expiring qualifications, all designed to free up valuable time. Clients will have the ability to managing upcoming courses, oversee all training courses from start to finish, with automated reminders and a range of other support tools.
Take full control over booking and scheduling with your own course calendar. Managing employee and group training has never been easier!
+ How do I access my Student Portal?
If you have forgotten your password, you can reset it by clicking ‘Forgot Password’ at the login page. This will step you through the process of resetting it. If you have problems with this please call 1300 559 064 and we will be pleased to help.
+ What happens if I do not complete the pre-course work?
If the course you are completing has pre-course work this should be completed prior to the day of training. If you don’t complete it you may have some difficulty with the content and may not be able to be issued a certificate.
+ What is the youngest age you can attend First Aid Course?
There is no minimum age however we would not recommend the course for a child under 14 years old. If the child is under 14 years of age, it would be our recommendation that a responsible adult will be attending with the child.
+ How long does it take to receive my certificate?
In some cases, your certificate will be issued electronically the same day you complete your training. However, this is dependent on the course you are completing and other factors. Typically, your certificate will be issued within 48 hours. If you need it urgently, please inform the trainer and they will attempt to prioritise processing your paperwork.
+ My certificate has my previous/maiden name on it, how can I get it changed?
Certificates are issued with the name your USI Is registered with. You will first need to update your name in the USI portal. Once this is done, update your name in the Student Portal in Training Desk system and contact us so we can regenerate your certificate for you.
+ I have lost/damaged my certificate and require a replacement…
To access your past certificates please log into your Student Portal all your past Allens Training Pty Ltd certificates can be downloaded from here. If you have any problems, please phone our office so we can assist.
+ Some of the other people must complete pre-course work but I do not have the option to do this, is there a problem?
Students who do not have a previous certificate for that course type will be required to complete pre-course work. If your certificate is still valid or less than 3 months expired, you will not need to complete pre-course work. Students can add manual certificates to Training Desk at any time and are prompted to do so when commencing pre-course work for a course.
+ Do you require any support to complete this First Aid or CPR Course?
Upon enrolment, we will give you an opportunity to provide information on your language, literacy and numeracy skills to complete this course. There is also the opportunity to provide details and communicate any special needs or support requirements you may have. Assistance can be sought from our student support officer at Allens Training Pty Ltd by phoning 1300 559 064.
We provide equitable access to all required educational and support services, so that no student is disadvantaged to be able to enroll into this course regardless of their mode of study or location. Students can organise to meet with their trainer on a one-to-one basis for additional support, plus email and phone contact.
It’s important to note that there is a physical requirement to complete 2 minutes of CPR on the floor with an adult resuscitation manikin and 2 minutes of CPR on a firm surface with an infant resuscitation manikin.
+ Is there any latex in the manikins?
Resuscitation manikins are latex free.