According to the Sunshine Coast Daily, last weekend was a particularly busy one with regards to contacting Emergency Services.

However it is important to understand the basics when contacting emergency services.

How to call the ambulance 

When an emergency occurs, sometimes we do not know what number to ring to get help. 
A person has fallen over, you’re not sure if it’s an emergency, which number do you ring? 
For any call requiring the attendance by the ambulance, you should dial triple 000. A trained operator is waiting to assist you and your family.

Phone the emergency services 

This job can be delegated, but always ensure that the person who rings for the ambulance confirms with you that the call was made and that the location given is exact. 
If you have arrived at the accident, it is important to locate the caller, to ensure that he/she has accurately described the location (For example - that north of Coolum Sunshine Coast has not been stated as south of Coolum). This does happen and it takes a while for emergency vehicles to turn and go back the other way.

In an emergency dial triple 000 and ask for the ambulance
When dialling the emergency number, following a short message confirming that you are calling 000, an operator will ask you which service you require.
The ambulance operator will ask a standard set of questions designed to get help to you quickly.

Information required by the Ambulance call taker includes: 
  • What is the exact address of the emergency?
  • What is the phone number you are calling from?
  • What is the problem - tell me exactly what happened?
  • How old is the casualty?
  • Is the casualty conscious?
  • Is the casualty breathing?
  • Once you have answered the questions the ambulance is dispatched.
  • If you require medical advice, an ambulance officer will speak with you and provide reassurance and expert advice on the appropriate actions that need to be taken.
  • When requested by the ambulance officer to finish the call, please keep off the line just in case the ambulance service wishes to call you back to obtain more information.
  • It is important to teach children how to call the emergency number and advise personal information such as their name, address and phone number.
  • If you live in a rural area, or an area difficult to find, volunteer landmarks, such as yellow house with blue fence, although at night this information may have limited use.
  • If you live in a hard to find location have someone flag the ambulance down and leave all the lights on at your house.
  • If you are driving give way as soon as you hear a siren, or when you see flashing lights move safely out of the way. Don’t panic or break any road rules. This can make matters worse. 
When the Ambulance arrives
Do not stop your first aid treatment until the ambulance officers instruct you to do so. In some cases they may wish you to continue what you are doing to enable them to treat the casualty or set up equipment.
The information you have collected about the incident including the casualty’s condition, the treatment you have given and the effectiveness of the treatment, are details the ambulance officers will need to know. 

Please note:
000 is the primary emergency call number.
112 is the GSM international standard emergency number, which can only be dialled on digital mobile phones.  112 can be dialled anywhere in the world with GSM coverage and automatically translated to that country's emergency number.
Further information


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